CONDITIONS OF PURCHASE
SHIPPING AND RECEIVING ORDERS
In order to place an order you must make a purchase of at least 15,00 €.
it is possible to make purchases with shipping to the Balearic Islands, Canary Islands, Ceuta or Melilla.
In mainland Spain, shipping costs are 5.50 € and free for orders over 50 €.
In the Balearic Islands, shipping costs are 18 € per order,
In the Canary Islands, Ceuta and Melilla, shipping costs are 50 € per order.
For purchases with overseas shipping, please contact the customer service number +34 925297176 from Monday to Friday from 9.00 am to 1.00 pm. and from 15:00 to 17:00 or by e-mail to the following address email@example.com
Will my chocolate order arrive in good condition?
To ensure that your purchase arrives in good condition, xocolalla ships all chocolate orders by dry shipment, and in the warmer months by refrigerated shipment, within 24 to 72 hours, and (at no additional cost). Refrigerated shipments are made to all of Spain except the Canary Islands, Ceuta and Melilla, which are always dry shipped.
What do I do if the order arrives in bad condition?
Contact us at Customer Service +34 92529 71 76 from Monday to Friday from 9.00 to 13.00 and from 15:00 to 19:00 or via email at info@xocolalla .es in the following cases:
– If the box looks like it has been tampered with or damaged DO NOT ACCEPT IT and contact us immediately.
– If the box looks good, but some product arrives expired.
– If on occasion, by mistake, you receive an item that you did not order.
When does XOCOLALLA ship my order placed on the web?
- Orders placed Monday through Thursday before 11am: Will be shipped the same day.
- Orders placed after 11 am: Will be shipped the following day.
- Orders placed between 11 am on Thursday and 11 am on Monday will be shipped on Monday so that your order does not remain in the carrier’s warehouse over the weekend.
RETURNS AND CANCELLATIONS
All returns must be authorized by xocolalla.com. Due to the high quality and nature of the products sold, no returns will be accepted within 24 hours of delivery. In case of return within this period, the customer will bear the cost of return and will have to be sent by courier.
Returns will only be accepted for products that may be defective, according to the only 3 causes listed above.
Since these are food products, the return must be in perfect condition, with its original packaging, and without having been manipulated, being prohibited the use of seals and adhesive tapes.
The Customer must request the return by e-mail, indicating the reason and the invoice number, and XOCOLALLA.com will exchange the goods or refund the money in the cases detailed. The costs of this transport shall be borne by the customer.
In the event of a refund, the credit will be made within 48 hours. – 72 h. (working days).